About

FAQ

• Where is the store based?

  Chludowo, Poland

• Do you accept orders placed outside of the US?

  We sure do! Our shop ships worldwide:

  North America: 7 - 30 business days
  Europe: 2 - 14 business days
  Australia, New Zealand and Oceania: 2 - 6 weeks
  Asia Pacific: 2 - 6 weeks

  We'll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

  Also whole COVID situation may impact these.

• How long will it take to produce and ship my order?

  Our products are printed on demand + 12h for eventual changes/cancellations/custom inquires, etc.

  This means that when you place your order, we print that item/s just for you after 12h, one at a time for the best quality!

  Our standard production time is up to 5 business days plus shipping time (with exception of outsourced items, like printed by Printful, Printify and other POD sites - these can take up to 7 days)

  Specific production time frames are also available on every product page.

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

  All orders placed in our store will come with proper tracking number and VAT invoice. You can easily check it's status. Packages will always be well secured for transit. We also value high quality.

  Our brand is registered company selling under Casemiro Arts brand since early 2017, we run online sales since 2010.

• What are your office hours?

  our support is available 24/7 but in weekends answers to your inquires ( e-mail: [email protected] ) may be slightly delayed.

• The Post Service Tracking Number says delivered, but I haven't received my order. What should I do?

  We really apologize that your item was not delivered to you. As much as we would like to have all the items be shipped smoothly, we really do not have control over other possible reasons/factors why an item did not arrive in one's mailbox or home. What we can recommend is that you can check with neighbors to see if they possibly have the package or check your local post office. Most customers who have the same situation like you have found their item either with their neighbors or at the local post office.

  There are also times when post service will show the package delivered but they have actually delivered to your local post office to make the final delivery. You can contact your local post office, service provider with the tracking number and they can provide you with more information.

  We are also ready to help with any concerns, just e-mail us at [email protected]

• What quality will my product come out?

  We do our best to provide top quality products, using high end technology and always double checking products before shipping them to you.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.